Can’t find “Add eSIM”?

Start with the right menu

The option may have another name or sit inside a SIM-management screen. On iPhone, look in Settings → Cellular or Mobile Data. On Samsung Galaxy, open Settings → Connections → SIM manager. On Pixel, check Settings → Network & internet → SIMs and the option to add or download a SIM.

These paths vary by software version, carrier, and language. If you have a Wi-Fi-only tablet, it does not gain cellular connectivity through an eSIM plan.

Check the exact device before troubleshooting a plan

An absent button is a reason to investigate. It is not enough by itself to diagnose the cause.

1. Find the exact model number and original sales market. Verify eSIM in the manufacturer’s specifications.
2. Look for EID in the device information screen. If *#06# does not show it, check Settings too.
3. Install the latest supported operating-system update, restart the phone, then check the SIM menu again.
4. Confirm the original carrier has unlocked the phone and that the plan provider accepts the exact model.

If the option is still missing

Contact the manufacturer or original carrier with the model number, software version, and original sales market. Explain whether EID is visible and what the SIM menu shows. Share device identifiers only through the provider’s verified private support channel if requested.

If an eSIM is already installed but has no data, that is a different problem. Check whether its line is enabled, selected for mobile data, and within its coverage and validity. Follow the plan provider’s instructions before deleting a profile or resetting the phone.